Returns Policy at Maroc Selenite

Return Period

We accept returns within 8 days from the date of delivery.

Eligible Items for Return

Returns are valid for items that are unused, in their original condition, and with all tags and packaging intact.

Non-Returnable Items

Certain items may be exempt from returns, including custom-made or personalized items.

Return Process

To initiate a return, please contact our customer service team at [insert contact details]. Provide your order number and reason for return. We will guide you through the steps for returning your item.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact details].

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Restocking Fee

[If applicable] A restocking fee may apply for some returns.